Cancellation Policy

Effective Date: September 2024 Richard Delaney Coaching Policy 1. Booking and Payment • Book via https://RichardDDelaney.com/ or richard@RichardDDelaney.com • Full payment required at booking (unless agreed otherwise) • Payments processed through Klarna in GBP • Block booking discounts: 10% off 10 sessions, 5% off 5 sessions • 10% union discount for Equity members (proof required) • Recent graduate discounts available with evidence 2. Rescheduling and Cancellations • No cancellations within 48 hours of session • Rescheduling requests 24-48 hours before may be accommodated • Cancellations 48+ hours before: refunded minus £10 admin fee • Clients may be liable for studio hire costs on cancellation • Rescheduled sessions may incur additional studio hire fees • Missed sessions without notice: no refund/credit • Contact via email or phone for urgent changes 3. Block Bookings and Gift Certificates • No refunds on block bookings • Must be used within specified timeframes • Non-transferable • Gift certificates expire after 12 months 4. Online Sessions • Subject to same terms as in-person sessions 5. Workshops • Website-advertised workshops follow these policies • For other institutions, refer to their policies • Eventbrite workshops: see event details for policy 6. Cancellations by Richard Delaney • Notice given ASAP • Option to reschedule or receive full refund • No cancellation fee charged 7. Force Majeure • Accommodations attempted where possible • Refunds may not be possible if third parties don't refund • Alternative locations may be offered 8. Refund Processing • Allow 7-10 working days for refunds 9. Recording and Confidentiality • No recordings without prior consent • Client confidentiality maintained 10. Age Restrictions • Under 16: bookings confirmed by parent/guardian • Generally no work with children unless for professional projects 11. Outstanding Fees • Must be settled before booking new lessons 12. Coaching Etiquette and Inclusivity • Inclusive environment enforced • Punctuality required; late arrivals may result in shortened sessions 13. Liability Waiver • Participation at own risk • Inform of any health conditions affecting participation 14. Dispute Resolution • Attempt good-faith negotiation, then mediation • Arbitration/litigation as last resort 15. Disclaimer • Success in acting industry not guaranteed solely through coaching 16. Modification of Policy • Subject to change; communicated via website/email

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